I would just leave it at empathy personally. I've had technically minded managers, but my best manager actually empathized with the issues I was having and advocated for me when I needed it. She basically helped me handle non-technical issues to clear the way for me to do my technical work. When I needed technical help, she would assist in getting me the help I could if she shouldn't provide it. If I ever end up in a management position, I hope I can treat people in a similar way.