I think the point is that these people just sound like they are barking up the wrong tree. They're bitching at a non-profit org who gives away their services for free for not doing things exactly the way they want. And then getting self-righteously upset when said non-profit bans them for acting in an abusive manner.

> The tone is not more important than the facts. It never is.

This is 100% wrong. Tone does matter. If you want someone to do something for you, acting entitled and insulting them usually isn't going to get you where you want to go. Unfortunately straight facts don't sway hearts and minds. That is just how human psychology works. I wish it were different, but wishing does not make it so (speaking of facts!).

The Signal team does not owe these people a way to conduct private secure conversations. Yet they are working on it anyway, because they believe it's the right thing to do. And I bet it's pretty demotivating for a bunch of people to come and tell them that they're doing it wrong and their current interim efforts are useless. No one is owed an explanation or dialogue from the Signal team, and behaving aggressively in order to demand one is about the most unproductive thing they could do.