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A comment on Man to pay £25,000 ($34,000) damages over negative TrustPilot review. Parent comment

Re:Man to pay £25,000 ($34,000) damages over negative TrustP... by dexterdog on Tuesday February 09, 2021 @11:11AM (#26079171)
> sour grapes from businesses that are reluctant to bend over backwards to make every customer happy.

Not too many business that do that stay in business for long. "The customer is always right" if not taken with many grains of salt will bury you when you get just the right customer (who will directly reference the mantra).

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Re:Man to pay £25,000 ($34,000) damages over negative TrustP... by istjohn on Tuesday February 09, 2021 @01:57PM (#26081231)
It's certainly a challenging way to run a business. I don't recommend anyone blindly pursue that strategy.

One key to making it work is to invest in long term relationships with your clients. A transaction with a client you have an established relationship with is much less risky than a transaction with a stranger.

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