Re:Robinhood sued by family of stock trader who killed himself
by Rooster61 on Tuesday February 09, 2021 @10:21AM
(#26078454)
Robinhood is specifically targeting young, inexperienced investors as their market. Not having enough information as to how options work, not having an actual line to get support, sending out a flaming email demanding $170,000 erroneously... So many places where this could have been avoided, and should be expected considering the targeted clientele. They had this coming
Re:Robinhood sued by family of stock trader who killed himself
by okprod on Tuesday February 09, 2021 @05:44PM
(#26083483)
It's not standard for a broker to not have live customer service. When/after I make a trade I can call Fidelity and talk to somebody. This kid tried to contact customer support and got an automated message. Try calling Uber or GoPuff customer support when your delivery doesn't come.
Robinhood has similar moral liability of a payday lender: it's not wholly their fault if people choose to make bad choices for themselves, but they are partially responsible for enabling them and/or obsfuscating terms.
But in this instance, we're talking about pretty standard industry processes and practices.
If you hand someone a gun with the expectation they know how to use it, and the first thing they do is blow their brains out... not sure how that's on you?