Re:Terraria on Stadia cancelled after developer's Google acc...
by cactus2093 on Monday February 08, 2021 @12:10PM
(#26067222)
I mostly agree with you, but I think you might be overestimating the benefit of simply having humans on the other end. There is a lot more to building "reasonable" processes than just adding humans to the mix, those people have to be given some power to make exceptions but not too much or it defeats the point of the original rules, and you will still have honest mistakes and a few bad actors on the dispute resolution teams. Doing that at scale is always going to be hard.
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Re:Terraria on Stadia cancelled after developer's Google acc...
by MockObject on Monday February 08, 2021 @12:56PM
(#26067796)
It's hard for some people but, isn't this a field of expertise with decades of development? Aren't there thousands of people who have years of experience managing exactly such a process?
The problem isn't that it's hard, but that it's a cost center instead of a profit center.
Re:Terraria on Stadia cancelled after developer's Google acc...
by blunte on Monday February 08, 2021 @02:59PM
(#26069331)
At least with a human you have a way to make your case or ask to speak to a manager. Of course they could deny you, but in my experience it is rare to be denied if you persist in politely asking.
Without a human to contact, you have no recourse. The email that you received denying your request for re-evaluation is [email protected], so you're stuck. It is a surprisingly awful feeling of helplessness. In fact, if a human on the other end of the phone were to say, "I'm sorry, it doesn't say why, but our system won't let you back in.", you would probably feel a little better because some soul heard you.