Absolutely - the collabora office site is terrible! They seem to have some sort of cloud version too but then don’t mention the price of it at all. The whole site looks sketchy and unofficial. No support as standard, without paying thousands of pounds a year (Microsoft offers great SMB support in my experience).

Maybe they should look introspectively at why nobody wants to sign up rather than blaming the users. Users will sign up if there is enough value and it’s clearly communicated.