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A comment on Email from Jeff Bezos to employees. Parent comment

Re:Email from Jeff Bezos to employees by tootie on Tuesday February 02, 2021 @11:48PM (#26010706)
I recall reaching out to the customer service more than once pre-2010 or so and they were incredibly responsive and helpful. I guess they just couldn't scale human interactions past a certain point.
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Re:Email from Jeff Bezos to employees by billti on Wednesday February 03, 2021 @02:00AM (#26011303)
They still are. I had to contact support for some purchases I didn’t recognize a couple weeks back. I was dreading the usual “support call” experience, but they were super friendly and within 5 mins I was refunded and they deactivated an old device from my account for safety.
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