Re:GitHub Should Start an App Store
by lumost on Sunday January 31, 2021 @02:50PM
(#25981924)
> Sure, lets pipe user feedback directly into GitHub issues. Good luck with that if you have a hundred issues a day.
This honestly sounds like it could be a feature with the right automation. Devs are often separated from customers by multiple layers of "flappers" who's sole job is to triage, organize, and perform manual resolution of customer issues.
If your app is large enough to receive hundreds of issues a day, then it's likely there are entire teams of "flappers". What if that could be entirely automated such that customer complaints were grouped by pain point, and automatically ranked based on how many customers are affected and how severely they are affected?
This seems like an oddly practical problem to solve in 2021.
Re:GitHub Should Start an App Store
by yoz-y on Sunday January 31, 2021 @05:59PM
(#25983465)
So far we have not been to find a way to automate this sort of triage unfortunately. Also, most developers I know are quite happy that there is someone between them and the customers.
This honestly sounds like it could be a feature with the right automation. Devs are often separated from customers by multiple layers of "flappers" who's sole job is to triage, organize, and perform manual resolution of customer issues.
If your app is large enough to receive hundreds of issues a day, then it's likely there are entire teams of "flappers". What if that could be entirely automated such that customer complaints were grouped by pain point, and automatically ranked based on how many customers are affected and how severely they are affected?
This seems like an oddly practical problem to solve in 2021.