Yes, and in the process of that discovery it turns out the "process" is 100 different processes for 100 different people. One person performs data entry by faxing a handwritten list of excel data. One person just tells the current DBA what to put into the DB. One person uses a homegrown webapp that some intern built to automate some of their process.

"This is asinine!" you say. "Just make sure you dont break our existing workflow" they reply.