I've seen this with SunGard/Ellucian, and also Oracle. They would not make their documentation & technical manuals publicly available. A third party arose offering general maintenance & other services, and used customer's documentation copies to do so. SunGard sued them, and the customer [0]. Oracle has done something similar [1].
Unfortunately, this is a common practice by providers of large proprietary systems, and whether or not the vendor prevails is almost irrelevant: customers now know that competitive bidding brings a risk of costly litigation.
Personally I don't think suing your customers is a very good business practice for long term customer loyalty. Then again some industries only have the choice of a few vendors, roughly equally litigious, to choose from. The alternative is to create your own custom system, but that's an option only available to very large customers.
[0] https://web.archive.org/web/20150319233444/http://blog.thehi...
[1] https://www.chronicle.com/article/a-small-company-promising-...
If you can’t get change orders to cover your budget overages, your company loses money.
I can assure you that the GSA does not treat its construction contractors so preferentially. Lowest public bid wins, with preference to companies owned by service-disabled veterans, women, and minorities. I’ve never been directly contracted by the GSA, but I’ve been a sub for GSA projects several times. The closest you get to “one party fits the contract” are systems like fire alarm, where if a Siemens system is in the building, you must sub out the work to Siemens, or if there’s a Johnson Controls BAS system, you’ll need to sub out that work to JCI.
I know there is a decent amount of corruption in local/state construction contracting so I cannot claim there is 0 fraud for federal construction contracts either.
Construction projects are more understood than software projects, as you have a tangible result that either meets the specs and passes inspection, or doesn’t. It’s a bit different than contracts software or a new plane where the specs can be interpreted in looser ways.