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A comment on IKEA buys 11,000 acres of U.S. forest to keep it from being developed. Parent comment

Re:IKEA buys 11,000 acres of U.S. forest to keep it from bei... by adolph on Wednesday January 27, 2021 @09:03AM (#25928357)
As frustrating as that is (and I’ve had my share of it to know), if I turn the feeling upside down, maybe there is an iron triangle of cost, error rate and customer service responsiveness. If the price attraction rate is higher than the customer losses represented by product error times the fix error rate, then you win. If the error rate is pushed too far or the customer service white gloved, then costs must be higher.

https://en.wikipedia.org/wiki/Project_management_triangle

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Re:IKEA buys 11,000 acres of U.S. forest to keep it from bei... by Spooky23 on Wednesday January 27, 2021 @11:08AM (#25929951)
That makes sense if you're talking about getting a stale loaf of bread once in awhile. But if you're talking durable goods, the overhead of one incident erases all potential savings or efficiencies.

I'm a fan of Ikea and their products, but their shipping in particular and any process that requires call center interaction are ridiculous and a complete waste of time.

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