Most importantly, I bought from a reputable place that did free returns.
Not much to it, really. The price tag is what really made it hard for me to pull the trigger. But after the fact I can say that, while this chair may or may not be "perfect", it's 10x better than the cheap one it replaced. So yeah, worth every penny.
The first day of working in it, I felt like an idiot for not having made that investment ten years earlier.
Now I’m starting a period of voluntary digital vagabondage and will need to explore ergonomics options other than “nice chair.” But I will probably keep that beast in storage.
If you can try them out at a showroom that’s best but in any case I 100% agree, buy from a reputable dealer, it will save you the headache of thinking about returns even if everything is perfect.
To me the Leap was comfortable and wasn't bad, but just didn't feel 100% right. The Embody is just perfect. 100% worth the cost. And the materials/construction also feel much more premium.
There are plenty of reviews on YouTube as well as https://blog.szynalski.com/, but ultimately you can't be sure unless you sit in one yourself - every person will find the fit and comfort to be different. SteelCase Leap v2 & SteelCase Gesture and HM Embody seem to be the top three. HM has a 15% off sale in the summer and end of year.