Re:Gitlab is moving to a three-tier product subscription model
by prepend on Tuesday January 26, 2021 @06:03PM
(#25922076)
It seems like they could fix this by defining pricing based on active users.
I use a SaaS product and they only count users with 10 logins and changes per month as an actual user. This has let us “grow” infrequent users into frequent users.
I think having few barriers between internal user customers and dev is good. Making someone email their ticket in, or not letting someone watch an issue to see when it builds unless they pay $1000/year makes me find products with compatible license models.
I use a SaaS product and they only count users with 10 logins and changes per month as an actual user. This has let us “grow” infrequent users into frequent users.
I think having few barriers between internal user customers and dev is good. Making someone email their ticket in, or not letting someone watch an issue to see when it builds unless they pay $1000/year makes me find products with compatible license models.