This. There doesn't seem to be a pricepoint which effective for getting both help, and information back inside Borgs (of all kinds) to actually effect change.

I had a problem at work with Microsoft X.509 certificate management. I even found the reasonably capable, actual decision-making person who did X.509 at a conference, and he was pretty clear: nothing I said to him there, or in any other forum was going to change pace inside the company on the problem at hand. (he did point out it affected the DoD so I was somewhat assured it was going to get fixed)

OTOH when it was pointed out how badly Microsofts TCP implementation behaved, they did make changes. So "it depends"

With feedback hub, the reports along with any diagnostics get routed to engineering teams assigned to the feature.

The only downside imo is we (engineers) cannot directly respond to a end-user feedback.

I’ve submitted plenty of detailed bug reports with zero response or just form replies, so I don’t waste my time shouting into the void anymore. Having an actual response that isn’t just “we appreciate your report and will have someone look into it” might help.

To the user, though, this feels precisely like shouting into the void.