Re:Ask HN: Our client is abusive, What can we do?
by andix on Monday January 18, 2021 @07:18AM
(#25821001)
What I would do:
1. Protect your people, only let the most resilient people deal with this customer, and only if they are okay with it. In our old company we had an ex-military officer, who would've been capable of dealing with such people and strong language.
2. Try to set boundaries: "This language/those arguments are not helpful. Let's end this meeting/call now and continue tomorrow/next week", then hang up or throw him out.
3. Get the hell out of the contract, ASAP. Never do business with him again.
1. Protect your people, only let the most resilient people deal with this customer, and only if they are okay with it. In our old company we had an ex-military officer, who would've been capable of dealing with such people and strong language.
2. Try to set boundaries: "This language/those arguments are not helpful. Let's end this meeting/call now and continue tomorrow/next week", then hang up or throw him out.
3. Get the hell out of the contract, ASAP. Never do business with him again.