Re:GPT-Neo – Building a GPT-3-sized model, open source and free
by anticristi on Monday January 18, 2021 @05:01AM
(#25820146)
I agree. As long as it is transparent that I am speaking to an automated agent and I can easily escalate the issue to a human that can solve my problem when the agent gets stuck.
I hope it's not only due to a decline in the quality of human support. If we could have really useful automated support agents, I for one would applaud that.