Re:Amazon, Walmart Tell Consumers to Skip Returns of Unwante...
by jfengel on Monday January 11, 2021 @03:50PM
(#25736624)
Even without the VC money, what would they want with a defective table?
It's not so much an eaten cost as a sunk cost. The table is defective. You didn't describe the cost or the defect, but unless we're talking about a $5,000 dining table with a buffable scratch, there's likely little profit in hauling it back and refurbishing it.
That leaves them open to a certain amount of fraud, and that's a cost they'll have to eat. But as with self-checkout lanes becoming popular, I think a lot of places are discovering that most people aren't out to commit widespread fraud, at least not at a scale that costs more than they save from more onerous means.
They just have to root out the serial offenders -- and I suspect that if you have a second return with Wayfair, it will be more scrutinized.
It's not so much an eaten cost as a sunk cost. The table is defective. You didn't describe the cost or the defect, but unless we're talking about a $5,000 dining table with a buffable scratch, there's likely little profit in hauling it back and refurbishing it.
That leaves them open to a certain amount of fraud, and that's a cost they'll have to eat. But as with self-checkout lanes becoming popular, I think a lot of places are discovering that most people aren't out to commit widespread fraud, at least not at a scale that costs more than they save from more onerous means.
They just have to root out the serial offenders -- and I suspect that if you have a second return with Wayfair, it will be more scrutinized.