I can't even get Amazon to deliver/resend/refund items that never got to me grumble. I've had multiple orders lost for a month plus now and they're like "blah blah covid, please wait".

Or then I accepted an invite to Halo Band and it died on me 2 and a half months in, just stopped charging... not only did the support agent tell me to try using my phone charger (the Halo uses a proprietary connector...) to charge it, he then insisted I needed to buy a replacement power adapter and try that before they'd do anything. For a beta product that was (is?) invite only. Eventually I got Amazon to send me a new device, which came in a plastic baggy wit no bubble wrap dropped into one of their soft mailers with a refurb sticker on it...

I'm going to need them to get all of their departments on the same page.