What Silicon Valley gets about engineers that traditional companies do not

Re:What Silicon Valley gets about engineers that traditional... by JMTQp8lwXL on Sunday January 10, 2021 @09:40PM (#25723675)

When I eventually got an NPS e-mail from them, I gave them a 1, and explained that I couldn't get through to actual engineers so we gave up, and then a solution engineer followed up and apologized and informed me that if there was anything they could do, to let them know.

I never wanted to bang my head against the monitor harder than in that moment.

[ Parent | on HN ]

Re:What Silicon Valley gets about engineers that traditional... by Stratoscope on Monday January 11, 2021 @02:02AM (#25725639)

For anyone like me who had never seen the term "NPS e-mail", this seems to explain it pretty well:

https://www.questionpro.com/blog/nps-email/

(I don't know anything about this company and am not endorsing them, just noting it as a reference.)

[ Parent | on HN ]

Re:What Silicon Valley gets about engineers that traditional... by klmadfejno on Monday January 11, 2021 @08:47AM (#25728785)

NPS stands for Net Promoter Score. It's supposed to get a sense of % favorable - % unfavorable and leaving out the middle.

I've seen this at many companies and its one of my biggest pet peeves. Almost nobody uses it correctly. They don't net anything. They take the average. It's not clear at all why it's any different from any other score. I think most people think its some sort of collection or measurement thing rather than a calculation on the data. I hate it. Reeks of innumeracy.

Not that it really matters if you use average vs. nps...

[ Parent | on HN ]