Cherrypicking a few videos from a random YouTuber (Rossman has whatever credibility you choose to ascribe to him; at the end of the day he is just an independent repairman) also does nothing to tell the full story. Don't Genius Bars deal with thousands of cases every day? Simple probability shows that at least some of those cases should end with unhappy customers. It doesn't automatically mean that those customers would have had better experience elsewhere, and certainly doesn't mean that the customer support is bad.

> Apple customer support's only advantage is that it actually exists.

Sometimes showing up to the race is all you need to do to win.