Thanks for the suggestion. I sent a direct message to coinbasesupport from that subreddit three weeks ago and never received a response - public shaming must really be the only way to get traction. Which again is completely unacceptable!

Just as a heads up, in the stickied post there is information about what the "rules" are for the subreddit. This is the third paragraph from there (https://old.reddit.com/r/CoinBase/comments/gbjetq/welcome_to...):

> If posting for assistance please provide your case number in your post. Moderators will only respond to PMs that have been requested in a post, and unsolicited DMs to individual moderators and chat requests will not receive a response.

Maybe if you try to create a normal post, you can get help faster.