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Re:Microsoft sells 1.6 million Windows Phone 7 devices in Q1 by Steko on Thursday May 19, 2011 @05:48PM (#2565491)
US salespeople aren't steering anyone to feature phones -- they are directed to pitch everything a smartphone can do to sell those lucrative data plans. This does not make them unethical, that's how sales works in every industry.
Re:Microsoft sells 1.6 million Windows Phone 7 devices in Q1 by barrkel on Thursday May 19, 2011 @06:01PM (#2565525)
See, enlightened self-interest works against that principle. If you've got a self-interest time horizon longer than 10 minutes, you'll see that it makes more sense to sell the customer something he or she won't regret buying any time soon, or you won't get repeat business and word of mouth. There may be a little bit of oversell, but with the calculated aim of the customer growing into the oversold features.

If, on the other hand, you sell mainly to passing traffic and/or tourists, or from a temporary stall, then you genuinely don't have an incentive to hold back.