I disagree. We were a product team. Our primary responsibility to the company was to ship working code, not open and close jira tickets. Would management have forgiven poor reporting in the scramble leading up to an on time / on budget launch? Yes. Would management have preferred a delayed release in exchange for more tickets visible in jira? No. I’m sure my manager could pass it off and say he did his job (look at the velocity graph!). But we would be failing our responsibility to the company.
I'm familiar with using Jira for enough customer support requests to require a full time ticket wrangler position, and closing tickets timely with accurate reports is often more important than the requested fix or support intervention: looking good with the IT managers that are, for all practical purposes, our customers has a higher priority, for everybody, than helping a random end user with a noncritical problem.