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A comment on Amazon still hasn’t fixed its problem with bait-and-switch reviews. Parent comment

Re:Amazon still hasn’t fixed its problem with bait-and-switc... by rurp on Wednesday December 30, 2020 @12:37PM (#25583747)
Unfortunately Walmart seems to be doing their best to be just as bad as Amazon. I had good luck ordering from them for the past few years but more recently it's gotten almost as bad. They now have a lot of fake/junk products being sold by random parties, plus I had a really awful experience with their customer service recently.

The product page for one item that my partner was looking to buy for her Mom's birthday said something like "Free 2-day shipping, receive it by the 4th". Well when she went to check out the only option to get it by that date cost $30+ dollars. I ended up getting on the phone with a support person who fully acknowledged that the shipping info was wrong but to my shock completely dismissed it as not being a problem.

I said that people were putting items into their cart based on false information and the response was basically a dismissive shrug. We went back and forth a few times to make sure I really understood his response and there's no doubt that he did not care that they were displaying false shipping info.

Since then I've been wary of buying anything else from Walmart.

[ Parent | on HN ]
Re:Amazon still hasn’t fixed its problem with bait-and-switc... by robocat on Wednesday December 30, 2020 @04:35PM (#25586414)
> I ended up getting on the phone with a support person who fully acknowledged that the shipping info was wrong but to my shock completely dismissed it as not being a problem ...We went back and forth a few times to make sure I really understood his response and there's no doubt that he did not care that they were displaying false shipping info.

You have as much agency and incentive to fix the problem as the support person. Most arguments for why the support person should spend their time and energy trying to fix a problem outside their authority, and their reasons for not doing so, could equally be applied to you.

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Re:Amazon still hasn’t fixed its problem with bait-and-switc... by fuzxi on Wednesday December 30, 2020 @05:12PM (#25586790)
As the face of the company at that moment, a better response is to pretend to care and say you'll pass on the message.
[ Parent | on HN ]