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A comment on Amazon still hasn’t fixed its problem with bait-and-switch reviews. Parent comment

Re:Amazon still hasn’t fixed its problem with bait-and-switc... by ry4nolson on Wednesday December 30, 2020 @12:36PM (#25583735)
Same. I really feel like this is one of those things where 99+% of people have zero issues and don't comment on stuff like this. Myself and just about everyone I know order from amazon all the time and have very very few issues. And when we do, the return/replace/refund/whatever process is smooth as butter.
[ Parent | on HN ]
Re:Amazon still hasn’t fixed its problem with bait-and-switc... by colejohnson66 on Wednesday December 30, 2020 @07:38PM (#25588156)
Confirmation bias combined with the fact that unhappy people are more likely to leave “reviews”[a] (like here). I’ve never had an issue with Amazon that they haven’t resolved, and it may seem like I’m a minority, but Amazon is the size they are today because, for ever 1 fsck-up, there’s 99 others who didn’t have problems.[b]

[a]: Complaints. Reviews. Etc.

[b]: Not excusing their bad behavior. Just stating the reality.

[ Parent | on HN ]