Altman was referring to people being not willing to work long hours in tech; I am confident he was not referring to movers, janitors, immigrants who come from dire living conditions et similia, since I doubt he ever interacted with any of them for more than 5 minutes in his life.

I remember when reading the Away drama that I was stunned reading that customer service representative were making less than 50k in NYC and had to tolerate the verbal and emotional abuse of a power-tripping clueless executive for 12-14 hours a day. That's hard work for the dreams of others. And it is never the hard work, it is lack of agency and feeling one's fate depending on the mood of (often) lunatics.