Baremetrics required a phone call to cancel

Re:Baremetrics required a phone call to cancel by jakelazaroff on Wednesday December 23, 2020 @01:00AM (#25514855)

> we ended up finding that we can be critical to Stripe Webhooks processing for folks on the older Stripe API. We literally will take down your invoicing on Stripe when a customer cancels.

What does this even mean? Are you saying that if you remove a customer’s Stripe integration, it prevents them from being paid by their own customers?

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Re:Baremetrics required a phone call to cancel by khalilovcmd on Wednesday December 23, 2020 @01:05AM (#25514879)

I think he means if we are using their "Recover" product which I explained in my email that we absolutely don't use it.

https://baremetrics.com/features/recover

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Re:Baremetrics required a phone call to cancel by DCoder on Wednesday December 23, 2020 @01:37AM (#25515061)

I think what they mean is this: if you're dissatisfied with invoice PDFs generated and sent by Stripe, it's fairly common to disable the sending and use an integration [0] to generate/send them out instead. And then if you cancel that integration, oops, your customers no longer get their invoices.

[0]: https://stripe.com/partners/apps-and-extensions/invoicing

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Re:Baremetrics required a phone call to cancel by khalilovcmd on Wednesday December 23, 2020 @03:50AM (#25515739)

Hmm, interesting. They must know that I (we) are not using this, because I didn't even know this feature exists and our customers are happy getting sent Stripe invoices.

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