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Re:Show HN: Flurly – sell any digital file online by strombofulous on Saturday December 19, 2020 @07:12PM (#25482592)
How do you deal with chargebacks/requests from customers who claim that what they paid for wasn't what they got? Will you attempt to mediate this? Do sellers receive a refund of the fee for things that are charged back on? I'm assuming that at a minimum you will not return the stripe fee since you don't get that back either
Re:Show HN: Flurly – sell any digital file online by flurly on Sunday December 20, 2020 @12:33AM (#25484104)
Same as all the other platforms. Creators set their refund policies. Unless it was a fraudulent charge, the platform won't issue a refund on its own.
Re:Show HN: Flurly – sell any digital file online by dmak on Sunday December 20, 2020 @01:16AM (#25484299)
I’m assuming you’re using Stripe Connect Standard then. Otherwise the chargeback is on the platform.