If you were denied the refund on Steam, you should know that you can resubmit refund requests to have a different employee (probably) review it. If your requests are all getting denied in about the same amount of time, it's automated and you should open a support ticket where you request a refund rather than using the refund flow.

I have gotten bad or not-as-advertised games refunded this way after being denied, despite being over the 2h mark.