Re:Amazon disallows pointing out paid reviews
by maxk42 on Thursday December 17, 2020 @08:27PM
(#25462742)
Depends. Oftentimes the shipping problem is the carrier's fault (e.g. UPS or FedEx) and not in control of the shipper at all. Other times they packaged it poorly and it predictably broke, leaked, or melted and it's entirely the carrier's fault. But I do see a plethora of comments that seem to be blaming things like shipping delays on the seller.
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Re:Amazon disallows pointing out paid reviews
by MereInterest on Thursday December 17, 2020 @09:18PM
(#25463065)
And in that case, the company's response is pretty important. There's a world of difference between (a) "it was fine on our end, take it up with the shipper", (b) "we are sorry this happened and are shipping a replacement", and (c) "thank you, and we are looking into other shipping options as a result of the frequent complaints". Some combination of (b) and (c) is acceptable. (a) is not acceptable.