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A comment on Killing Our Help Center Improved CSAT and Revenue over 11%.

Re:Killing Our Help Center Improved CSAT and Revenue over 11% by stephen_greet on Wednesday December 16, 2020 @02:10PM (#25447000)
It makes sense that you lose out on customer insights/problems when you're reliant on a help center FAQ to answer questions. Essentially losing out on free customer development.
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