Re:Killing Our Help Center Improved CSAT and Revenue over 11%
by darsoli on Wednesday December 16, 2020 @02:03PM
(#25446884)
Help centers, along with "self-service knowledgebases", are just ways of making it harder to find the contact us page.
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Re:Killing Our Help Center Improved CSAT and Revenue over 11%
by justingreet on Wednesday December 16, 2020 @02:12PM
(#25447026)
That's sometimes true, but I think (like mentioned in the article) a combo of a knowledge base with clear ways to contact a human usually leaves a good taste in my mouth.