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Re:Slack is the right tool for the wrong way to work by jkaplowitz on Monday December 14, 2020 @04:23PM (#25423525)
I hope the other commenter's idea of "right on-call practices" involve hiring enough employees to give a humane on-call schedule, and compensating appropriately for the on-call time. That's my idea of the right on-call practices, and would go very well with "add 2 zeroes" in the pricing of that SLA.

But, yeah, a lot of places don't do that.

Re:Slack is the right tool for the wrong way to work by tayo42 on Monday December 14, 2020 @04:45PM (#25423783)
I had a manager tell me we can't hire people to be low productivity people just because we need people in the rotation. Idk if I agree with that, though I guess I get the point.
Re:Slack is the right tool for the wrong way to work by pseudalopex on Monday December 14, 2020 @07:31PM (#25425430)
Who suggested hiring low productivity people?
Re:Slack is the right tool for the wrong way to work by tayo42 on Monday December 14, 2020 @10:58PM (#25426824)
If there's not enough work to go around but you need people on the rotation your productivity will be low
Re:Slack is the right tool for the wrong way to work by jkaplowitz on Wednesday December 16, 2020 @10:20AM (#25443572)
In that case, just contract with skilled infrastructure consultants (whether as individuals or through multi-person consultancies) to share on-call duties with your infrastructure employee workforce on an as-paged basis rather than hiring them full-time.