Re:Ask HN: Why it is wrong to use consumer data to improve y...
by throwawaybutwhy on Saturday December 12, 2020 @04:13AM
(#25396939)
You don't need the data. Hire UX experts, set up focus groups, dogfood your team, read bug reports from your users. Anything else is an invasion of their privacy and a sign of disrespect for the customer.
There are exceptions, though. If you can improve safety of your product by in-depth analysis (cf. FADEC [0]), and the customer is on board (no pun intended), go for it.
There are exceptions, though. If you can improve safety of your product by in-depth analysis (cf. FADEC [0]), and the customer is on board (no pun intended), go for it.
[0] https://en.wikipedia.org/wiki/FADEC