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A comment on AT&T Fiber in the SF Bay Area is flipping bits. Parent comment

Re:AT&T Fiber in the SF Bay Area is flipping bits by duxup on Monday December 07, 2020 @11:16PM (#25341705)
Way back in the day I worked on equipment that straddled telco circuits. T1s, E1s, DS3s, OC whatever. Companies paying big money for those circuits.

Anyway I was told on more than one occasion by different telcos that the standard operating procedure for many techs was to take the call, do nothing, and call back 20 minutes later and ask if it looked better because ... often enough it did.

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Re:AT&T Fiber in the SF Bay Area is flipping bits by rgj on Tuesday December 08, 2020 @12:40AM (#25342294)
When I started my job as an IT director 10 years ago I was in the customer support room and there was one guy who was known for solving all the hard problems. I was standing behind him when he was talking a call. He patiently listened to the client, then loudly typed random stuff on his keyboard for twenty seconds or so, making sure the client could hear the frantic typing, sighed, and then asked β€œIs it better now?”

It always was.

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