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Re:Salesforce Signs Definitive Agreement to Acquire Slack by thwarted on Tuesday December 01, 2020 @11:09PM (#25273153)
The "Chats" under "Important" is a gmail tag/label for the messages that are archived into your gmail account from the messaging app.

Messages sent in Google Hangouts on my own domain today show up in my email under the "Chats" label, so this functionality is still working -- if you use the right/latest app, I guess.

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