Re:Apple Agrees to Pay $113M to Settle 'Batterygate' Case ov...
by madjam002 on Thursday November 19, 2020 @07:23AM
(#25148777)
No, exactly. I got a free battery replacement on my Macbook Pro after 3 years of having it because the battery was unusable.
After going into the Apple store, they said that the battery was a "consumable part" and therefore not covered by the warranty. However, when I asked what the part number was and how I could order a replacement myself, they said that the batteries weren't serviceable and even they had to replace the keyboard unit as that contained the battery and it was all glued together.
I pointed out that they've therefore designed this product to fail after a few years as you can't order replacement batteries as a consumer, and they agreed to replace it for free.
Re:Apple Agrees to Pay $113M to Settle 'Batterygate' Case ov...
by yoz-y on Thursday November 19, 2020 @11:52AM
(#25151394)
That is definitely an issue. I guess apple somehow calculated that an occasional free replacement is more economic than not binding the battery to a non-consumable part?
After going into the Apple store, they said that the battery was a "consumable part" and therefore not covered by the warranty. However, when I asked what the part number was and how I could order a replacement myself, they said that the batteries weren't serviceable and even they had to replace the keyboard unit as that contained the battery and it was all glued together.
I pointed out that they've therefore designed this product to fail after a few years as you can't order replacement batteries as a consumer, and they agreed to replace it for free.