The President and Congress are just "some individuals living in a political bubble"?

Absolutely, they are completely out of touch with the masses who are generally fine with how twitter works, they don't even think about it. There is a small bubble that obsesses over celebrity politics on twitter and cares about who got banned and who should have been, but that is a relatively tiny niche. Twitter is an entertainment website for most people, just check the top 100 on twitter - 98% of it is music, tv, sports, etc

To be fair, kinda yes actually

More than most people on the planet.

After a couple reads, I'm not sure if this is supposed to be ironic or not.

And that is specifically why it's "tone deaf". The misinformation issues around social networks are neither limited to USA nor to people who follow politics, they are far more widespread.

Imagine there's a Fire Department in your city and most people are happy with it as they put out the fires, but it turns out a small subset of the houses are kept getting broken into by firefighters on duty. Wouldn’t people be concerned why the hell is Fire Department not getting act together and looking into the matter? Soon they might be the next ones that get broken into.

This is not a fire. Twitter is an entertainment product and ad delivery network. People who are into politics on twitter take it way too seriously.