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Re:Nest Outage for Apps, Thermostats, Protect, and Live Feed by lotsofpulp on Tuesday November 17, 2020 @12:27PM (#25126538)
> but because no matter what they're still going to make a net profit since you're likely to buy at least one thing that you purchase. They have an entire system where returns are handled and are either placed back on the shelf slightly marked down or sent to be refurbed. There's nothing "shady" about what I described. It's exactly what they want you to do.

I would need a source for that. I don’t see how selling 1 item and having to mark down 4 others to refurb price results in a profit.

It’s also been in the news that stores keep track of people returning items, and ban them if they cost the store too much money.

Re:Nest Outage for Apps, Thermostats, Protect, and Live Feed by nitrogen on Tuesday November 17, 2020 @12:41PM (#25126772)
I don't know about hardware stores, but non-grocery retail that I am familiar with targets 50% gross margin (revenue from goods sold minus cost of goods sold).
Re:Nest Outage for Apps, Thermostats, Protect, and Live Feed by lotsofpulp on Tuesday November 17, 2020 @12:56PM (#25127030)
And they still end up with low single digit profit margins, which means with even more returns, they'd have to try to get even more gross margin.

Best Buy gross margins are 22%, but their net margin is 3.75%. In a good quarter.

https://www.macrotrends.net/stocks/charts/BBY/best-buy/gross...

https://www.macrotrends.net/stocks/charts/BBY/best-buy/net-p...