> It's interesting that Operations and support looks to be very similar in both the first 9 months of 2019 and 2020 despite having drastically different revenue numbers. They had to spend roughly the same amount (600 million) to support 30% less revenue
That's not surprising to me at all. I'm sure their support and operations teams have been working insane hours during Covid dealing with cancellations, unclear lockdown/quarantine policies, more guest/host disputes, etc.
Re:Airbnb S-1
by sjtindell on Monday November 16, 2020 @09:23PM
(#25119657)
It could have also been a business decision right - let's not layoff all that support staff or spin down all that infrastructure because eventually the business will come back. So costs are mostly the same.
That's not surprising to me at all. I'm sure their support and operations teams have been working insane hours during Covid dealing with cancellations, unclear lockdown/quarantine policies, more guest/host disputes, etc.