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A comment on Airbnb S-1. Parent comment

Re:Airbnb S-1 by tgsovlerkhgsel on Monday November 16, 2020 @07:50PM (#25119105)
> zero marginal cost to Airbnb for servicing a new listing.

Don't underestimate the cost of customer support (on both ends), dispute resolution, ...

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Re:Airbnb S-1 by pembrook on Tuesday November 17, 2020 @12:27AM (#25120555)
All tech companies have support costs. This does not make them non-tech companies.

Salesforce isn't suddenly an old school manufacturing business just because they have a customer success team.

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Re:Airbnb S-1 by RhodoYolo on Monday November 16, 2020 @07:59PM (#25119175)
Airbnb's customer service on cancelations and disputes have all been relatively fast in my experience so I imagine they invest heavily.
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