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A comment on Open Source does not mean “Includes Free Support”. Parent comment

Re:Open Source does not mean “Includes Free Support” by beervirus on Sunday November 15, 2020 @11:16AM (#25102270)
> I can tell you that all bug reports are always processed for free and on a high priority

Even if they come from someone who’s pirating your software instead of paying for it?

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Re:Open Source does not mean “Includes Free Support” by huhtenberg on Sunday November 15, 2020 @02:22PM (#25103901)
Sure.

It is usually very easy to tell if the problem is caused by a half-assed cracking or if it's a genuine issue. If it's the latter, then, yes, we certainly act on it. Doesn't mean that we follow up with the submitter though.

Also, don't mistake bug reports for support queries. These are two completely separate things.

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