Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

Re:Stripe migrates Stripe Subscriptions users to more expens... by pc on Thursday November 12, 2020 @03:55PM (#25074861)

We've been testing this change for a few months to make sure that, broadly speaking, the vast majority of current customers are willing to pay for the new functionality. We don't want to even try to charge for things that customers don't feel they're getting good value from.

There's obviously heterogeneity, though, and we'll be as reasonable as possible. If this would be really disruptive for your business, or if you need more time to plan a migration (if you don't think Billing makes sense for you), or something like that, I'd be happy to connect you with the team -- we could extend your current pricing through the end of 2021.

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by gnicholas on Thursday November 12, 2020 @06:59PM (#25077023)

> We don't want to even try to charge for things that customers don't feel they're getting good value from.

Then presumably you'll follow alooPotato's suggestion and allow folks to not pay extra for stuff we never wanted and never signed up for?

Presumably you can see how many of your customers (myself included) have never even looked at some of these new features you've added to Billing. I'm literally finding out about these features in this thread. If people were not aware of these features, you can figure they are not interested in paying extra for them.

This feels like New Coke.

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by alooPotato on Thursday November 12, 2020 @04:10PM (#25075102)

Extending the pricing through 2021 seems reasonable and would give us a chance to do the cost/benefit on upgrading to Stripe Billing (including integration work) or moving off. Thanks for giving us the time to make the right decision for our business.

There have been comments elsewhere in the discussion that for folks with higher volume, we should be negotiating our fees. At what volume would you recommend companies reach out to your team to do so?

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by pc on Thursday November 12, 2020 @05:29PM (#25076068)

Great -- if you reach out to [email protected] with "billing pricing extension" in the subject, it'll go to the right folks.

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by gizmo on Thursday November 12, 2020 @05:36PM (#25076151)

Does this billing price extension only apply to people who read HN, or will there be a newsletter informing all your customers of this new policy?

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by brianwawok on Thursday November 12, 2020 @07:38PM (#25077339)

I emailed before I saw this and got an offer of 3 months.

So maybe but not as good of one?

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by pc on Thursday November 12, 2020 @06:42PM (#25076876)

Yes, we encourage customers to reach out to us, and this policy has (before today) already been applied to them as well.

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by amylase on Tuesday November 17, 2020 @11:57AM (#25126056)

I emailed with "billing pricing extension" after I saw this but only offered 1 month extension. Was also told HN is not a legitimate source...

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by mritchie712 on Thursday November 12, 2020 @04:32PM (#25075368)

I'm in the same boat, is this offer open to anyone?

[ Parent | on HN ]

Re:Stripe migrates Stripe Subscriptions users to more expens... by pc on Thursday November 12, 2020 @05:29PM (#25076075)

Yep. See https://news.ycombinator.com/item?id=25076068 for how to get in touch.

[ Parent | on HN ]