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Re:HP Instant Ink is “ink as a service” by dxf on Friday November 06, 2020 @08:10PM (#25012548)
What is the "office class" printer you have trouble with?

I've never seen this issue with my Brother MFC-2740DW using "Image Capture" on my Mac (which I assume you are referring to as the built-in scanner app). It's worked flawlessly for me (as did my previous Brother laser printer/scanner).

Re:HP Instant Ink is “ink as a service” by beagle3 on Saturday November 07, 2020 @10:48AM (#25015705)
An MFC-L3730CDN .

I am still using Mojave; I was unaware of the "Image Capture" app - I opened the printer icon, which has a "Scanner" button on the right when you have a multifunction printer - but it appears to be the same underlying implementation, and it has the same bug, described here:

https://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&pro...

perhaps it was fixed in Catalina; the page I linked (with the exact kind of corruption I just tested through Image Capture) is from 2012...