Re:A guide to live chat tools for startups
by areichert on Thursday November 05, 2020 @04:05PM
(#25001976)
Not sure if this is something you'd find useful, but we (Papercups) recently released a product on top of our live chat tool that allows you to view what your users are looking at in real-time while chatting with them :)
Details: https://storytime.papercups.io/
Re:A guide to live chat tools for startups
by anonu on Thursday November 05, 2020 @05:03PM
(#25002552)
Thanks for this - this is really cool - and I actually signed up for an account to look around based on an earlier comment.
Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
Re:A guide to live chat tools for startups
by areichert on Thursday November 05, 2020 @11:01PM
(#25004766)
We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
Re:A guide to live chat tools for startups
by anonu on Friday November 06, 2020 @06:16AM
(#25006798)
Could you expose an API so I could write my own custom bots?
I'd want to get all events occurring (through a webhook for example) and then make API calls to send both online and offline messages. Offline messages as a way of maybe sending product updates. Online messages to engage users as they're going through their journey
I spent most of last week looking at live chat tools and also came to the same conclusion re ChatWoot (ie: good product + open source + lacking some features + but possibly extensible)
We're moving off of Intercom. Great set of features - but the pricing is horrendous.
I think live chat is more important than just the live chat. Using the chat widget for analytics, tracking, and automated messaging is also important.
I want to be able to take screenshots of what my users are looking at when they need support. I want to be able to detect what pages theyre on and provide contextual help when they need it.