Re:Ask HN: How to effectively get feedback from users?
by tobiaslins on Tuesday November 03, 2020 @03:55AM
(#24977770)
I've 3 sources of feedback that are working great for splitbee.io:
* Hitting up active customers on Twitter, just writing a short message: "Hi xyz, just saw that you are using Splitbee quite actively. Do you have any feedback for me, that would help a lot"
For this method I got answers from 9/10 people with amazing feedback. Very detailed and long messages. Be sure to target "power" users.
* I sent automatic emails if someone embeds splitbee successfully to their page & a mail if they don't do it within 24 hours. People often engage with them and explaining why they did not embed it yet. Also pretty helpful
* We added the feedback.fish widget to all of our https://splitbee.io/docs/embed-the-script and in our app. We get about 8-10 submissions a month which is quite a lot for our size.
* Hitting up active customers on Twitter, just writing a short message: "Hi xyz, just saw that you are using Splitbee quite actively. Do you have any feedback for me, that would help a lot"
For this method I got answers from 9/10 people with amazing feedback. Very detailed and long messages. Be sure to target "power" users.
* I sent automatic emails if someone embeds splitbee successfully to their page & a mail if they don't do it within 24 hours. People often engage with them and explaining why they did not embed it yet. Also pretty helpful
* We added the feedback.fish widget to all of our https://splitbee.io/docs/embed-the-script and in our app. We get about 8-10 submissions a month which is quite a lot for our size.