Re:“Before cancelling your subscription, you must agree to t...
by nine_k on Monday November 02, 2020 @01:46PM
(#24971532)
It is fine to put unexpected things in ToS.
It is nice and good for your reputation to call out these unexpected things, make them very visible and make sure they are hard to miss.
This does not always align well with business incentives, but I don't think that being insidious helped the company's bottom line in any way. It's just lack of attention to customer experience, not malice.
It is nice and good for your reputation to call out these unexpected things, make them very visible and make sure they are hard to miss.
This does not always align well with business incentives, but I don't think that being insidious helped the company's bottom line in any way. It's just lack of attention to customer experience, not malice.