I'm sorry you had a bad experience. My first Samaritans call wasn't exactly a breeze either (a lot of uhuh, sure, yeah).

I will say -- these phone lines are staffed by human beings. Even with the best of intentions, they're just that, humans. They wont always get it right.

But, when they do, it can be life changing.

I'm always grateful for the kind Samaritans lady who stayed on the phone for over an hour one night.