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Re:EU shoots for €10B ‘industrial cloud’ to rival US by juskrey on Sunday October 18, 2020 @02:25PM (#24819983)
They have also answered me on twitter and email. All within several hours or less. But anyway, even if such terrible situation really happened, two weeks? I would have changed provider the next day. Not counting the fact I duplicate critical production deployments and replication on two providers always.
Re:EU shoots for €10B ‘industrial cloud’ to rival US by user5994461 on Sunday October 18, 2020 @02:33PM (#24820050)
I've used many cloud providers over the decade. It's not uncommon to lose a week to fully open an account, going through some checks and verification with support. I was expecting Hetzner to resolve the issue a couple days after contacting them, just like AWS always responds after exactly 2 days when I send them a request.
Re:EU shoots for €10B ‘industrial cloud’ to rival US by juskrey on Sunday October 18, 2020 @02:45PM (#24820134)
Indeed, some checks on some providers are strange towards some people. E.g. I can't open an account on Linode no matter what, and zero feedback.