Well, I (and many others) think that making the courts the sole venue for resolving these disputes is not necessarily better. Getting rid of mandatory arbitration means that only large cases (with lawyers on contingency) and class-actions (where the lawyers are the only ones who benefit) will go forward. Mandatory arbitration is the best venue for medium-sized individual (settlement/judgement) cases, and courts are not viable for them.

I see mandatory arbitration as a trade-off, and would simply prefer that people take that kind of clause into account when they transact with others.